FAQs

Frequently Asked Questions (FAQ)

  1. What products does Zuddu sell?
    We offer a smart, space-saving, and eco-friendly bar tools designed to elevate your at-home drinks experience:

    1. Bar Measures
    2. Bar Spoons
    3. Bar Strainers
    4. Pourers
    5. Stoppers
    6. Electric Wine Openers
    7. Corkscrews & Openers

All our products are sustainably sourced and made from reusable, recyclable, or biodegradable materials.

  1. Do you offer free shipping?
    ✅ Yes! We provide FREE shipping on all orders within the United Kingdom. No minimum spend required. 

  2. Where do you ship?
    We currently ship within the United Kingdom 🇬🇧 using reliable couriers for fast and secure delivery.

  3. How long does delivery take?

    1. Processing Time: 1–2 business days (Monday to Friday)
    2. Delivery Time: 3–5 business days after dispatch

Estimated Total Delivery Time: 4–7 business days

  1. How can I track my order?
    Once your order is dispatched, you’ll receive a tracking number via email. Use this number to track your order in real-time. 

  2. What is your return policy?
    We offer 14-day returns for:

    1. Damaged or defective items
    2. Incorrect items received
    3. Unused items in original condition

All returns must be made within 14 days of receiving your order. We do not charge restocking fees.

  1. How do I request a return or exchange?
    To request a return or exchange, just email us at support@zuddu.shop with your order number and reason for the return. We’ll provide a return label and next steps within 24 hours on business days. 

  2. When will I receive my refund?
    Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, refunds will be issued to your original payment method. Processing times may vary by bank or card provider.

  3. What if I receive a damaged or incorrect item?
    Please check your order upon delivery. If it's damaged, defective, or incorrect, contact us immediately to arrange a replacement or refund. 

  4. How can I contact Zuddu?
    You can reach our customer support team by:

📧 Email: support@zuddu.shop
📱 Phone: +447413018998
📦 Address: Upper Bognor Road, Bognor Regis, England PO21 1JJ, United Kingdom

We respond within 24 hours on business days (Mon–Fri).